Creatio, a provider of no-code workflow automation and CRM solutions, has partnered with Yellow.ai, an advanced customer service automation platform powered by generative AI. This collaboration aims to deliver a seamless combination of conversational AI and no-code CRM capabilities, empowering businesses to elevate customer engagement while optimizing operational efficiency. Creatio’s no-code platform integrates AI-native features, enabling clients to digitize workflows, enhance customer and employee experiences, and streamline sales, marketing, and service functions.
Customer service automation by Yellow.ai automates 90% of queries and saves operational costs by 60%. For organizational flexibility and easy integration with current technology, the company's platform offers omni-channel communication and customization. The partnership with Creatio combines the strengths of both companies, offering clients an innovative approach to customer service and operational management. Alex Donchuk, Creatio’s Senior Vice President, expressed enthusiasm about this collaboration, highlighting its potential to transform client experiences globally.
