Oracle Financial Services has introduced advanced AI agents and agentic workflows to its Investigation Hub Cloud Service, aiming to improve the speed and accuracy of financial crime investigations. These AI agents assist financial institutions in automating investigative processes by using generative AI to produce detailed narratives that support human analysis. This automation reduces the need for manual data collection, allowing investigators to focus on urgent cases. The enhanced capabilities are now available globally to financial institutions using Oracle’s Investigation Hub for crime and case management. According to Jason Somrak, Head of Financial Crime Product Strategy at Oracle Financial Services, these AI agents follow investigative plans, collect evidence, and provide action recommendations, helping organizations conduct thorough and consistent risk investigations while improving operational efficiency.
The new AI-driven approach addresses the growing challenges financial institutions face in detecting sophisticated financial crime while managing regulatory requirements. Unlike conventional AI chatbots that rely on specific user prompts, Oracle’s AI agents automatically gather key insights, evaluate customer data against sanction lists, and generate comprehensive alert summaries. This system helps eliminate inconsistencies caused by human input variations and provides investigators with clear, data-backed information.
