On September 18, 2024, Gainsight, a prominent platform for customer success, announced that Marilee Bear had been appointed as CRO and Brent Krempges as CCO. Bear, who brings a wealth of experience from her previous roles at Zendesk and Akamai, will play a crucial role in advancing Gainsight's mission of transforming its Customer Success Platform into a comprehensive Customer Operating System. Meanwhile, Krempges, a ten-year veteran at Gainsight, will enhance the client experience by integrating pre-sales and post-sales functions, ensuring a seamless customer journey.
These strategic appointments follow the earlier arrival of Chuck Ganapathi as President and COO, signaling a commitment to delivering innovative customer experiences through a human-first AI approach. Gainsight's vision aims to allow organizations to focus on building deeper relationships with clients while minimizing operational complexity. Both Bear and Krempges expressed their enthusiasm for leading Gainsight during this transformative phase, aiming to foster deeper customer relationships and drive measurable success across the organization.
