Salesforce has officially launched Agentforce, a new AI-driven layer within its platform that enables companies to deploy autonomous agents capable of executing complex business functions without human intervention. Unlike traditional chatbots, Agentforce utilizes advanced reasoning and decision-making capabilities to perform tasks across various business areas, including customer service, sales, and marketing. Integrating directly with Salesforce’s existing platform tools, Agentforce allows companies to transform pre-existing workflows, automations, and APIs into actionable tasks handled by AI agents. Early adopters like OpenTable and Saks are already leveraging Agentforce to streamline operations and enhance customer service experiences.
With tools like Agentforce Service Agent and Agent Builder, Salesforce customers can build customized, low-code or no-code AI agents that operate 24/7 across channels. These agents are powered by Salesforce’s Data Cloud, Atlas Reasoning Engine, and the Einstein Trust Layer, which ensures data security and ethical AI use. Agentforce’s versatility is evident in its applications across diverse industries, from banking and healthcare to retail and public sector, supporting tasks like billing inquiries, patient scheduling, and personalized shopping assistance. CEO Marc Benioff described Agentforce as ushering in a new era of AI abundance, offering companies a scalable, on-demand digital workforce that drives operational efficiency and customer satisfaction.
