ServiceNow, an AI platform for business transformation, has announced an expanded collaboration with Amazon Web Services (AWS) to enhance AI-powered workflows and drive enterprise innovation. The partnership introduces a new connector linking Amazon Bedrock’s multimodal models with the Now Platform, enabling enterprises to deploy generative AI solutions for tasks like summarization, analytics, and code generation. Data remains secure through the integration, offering tailored solutions for industries such as telecommunications, financial services, and retail. The collaboration also includes the geographic expansion of services to Canada and Europe by 2025, extending the reach of GenAI solutions globally.
Furthering their efforts, ServiceNow launched new integrations available on AWS Marketplace. Notable solutions include the Security Incident Response integration with AWS Security Hub, which automates incident response for faster resolution, and integration with Amazon Business Procurement, streamlining enterprise purchasing processes with governance features. These offerings enhance customer experiences and optimize technology investments by combining ServiceNow’s innovative workflows with AWS’s advanced cloud capabilities. Leading global enterprises, including Bell Canada and Pearson, are already reaping significant value from these advancements. According to AWS and ServiceNow executives, this strategic collaboration empowers enterprises to accelerate digital transformation, improve productivity, and maximize cloud investments with trustworthy AI solutions.
