Profile

At Iris® Powered by Generali, it’s not really about us. It’s about how identity theft and cybercrime have become a reality for too many – and that there aren’t enough organizations fighting to change that. It’s about knowing that people lead busy lives and are doing their best to manage everything – but protecting their data is not a one-man job. It’s about understanding that many companies do what we do – just not how we do. 

Iris is a B2B2C global identity and cyber protection company owned by the 190-year-old multinational insurance company, Generali, that is passionate about not just developing effective identity protection solutions but also integrating them into people’s lives in a meaningful and impactful way. Iris Powered by Generali first opened their doors with a simple mission, to bring customers from distress to relief – anytime, anywhere – and went on to become one of the very first identity theft resolution providers in the U.S. in 2004. 

Today, Iris Powered by Generali partner with some of the world’s most well-known brands, protecting their people how they want to be protected, no matter where they are – because they know it’s not really about us at all. 

Visit: www.irisidentityprotection.com

Key Products

Iris OnWatch®

The OnWatch portal is just one of Iris’ identity protection experiences, allowing clients to provide their customers a branded, web-based portal and access to a custom blend of protection tools and services. Iris offers over a dozen distinctive features and services that clients can opt to include, as well as a variety of enrollment methods that best fit business’ unique needs. 

ScamAssist®

ScamAssist is a distinctive scam analysis tool and 24/7 service that helps our clients’ customers avoid falling for scams of all kinds. ScamAssist includes both an easy digital submission experience for suspicious emails and access to Iris Resolution Specialists for support on any type of scams — email, phone, text message, or direct mail.

Personal Cyber Protection Services

Iris’ cyber protection services minimize cyber threats, offer expert guidance, and provide restoration support in the event customers’ mobile devices, computer, or home internet are impacted by a cyberattack. Additionally, Personal Web Defense (VPN) application encrypts user data and ensures secure browsing, adding an extra layer of protection for customers.

Customer Insights

Iris’ commitment to clients is showcased best by what they have to say:

“We started our partnership with Iris in 2018 and could not be happier with our decision. Iris’ ID Theft protection service has been a key differentiator for our brand. It has enabled us to enter a key segment for our customers and helped us clinch deals. Concern around identity is on the rise and the ability to provide such a product has built confidence in our brand. In addition, Iris’ global coverage and product fluidity has opened up new opportunities expanding our addressable market. All of this would not have been possible without Iris’ support, especially the promptness and transparency with which their teams operate.” — (Global Client)

“By incorporating Iris’ solutions into our product line, we have achieved tangible and positive outcomes. Firstly, we have witnessed increased customer loyalty as a result of offering a dependable product at a competitive rate. This has not only attracted new customers but also fostered a stronger bond with our existing customer base. Additionally, the integration of Iris’s solutions has led to heightened client and partner satisfaction. By providing an additional revenue stream, we have been able to meet the evolving needs of our clients while strengthening our relationships.” — (AGIA)

“When Nationwide first explored identity theft solutions over a decade ago, we considered developing our own product, while also researching existing providers. Our experience has been that collaborating with a leading third-party provider who already had the expertise and the infrastructure to provide resolution services was a cost-effective approach, enabling us to get a product to market quickly. It was also important to us to choose a partner with shared values and a focus on providing our customers with a strong level of protection and service. If you start with fundamental alignment on these core issues, navigating the implementation and ongoing enhancements to the product can happen seamlessly.” — (Nationwide)

“Since partnering with Iris in 2017, Legal Resources’ Identity Protection plan participation has grown almost tenfold within our clientele. We anticipate continued growth throughout the coming years as identity theft persists. The reason we partnered with Iris was because of their values, mission, and dedication to customer service. It aligned perfectly with Legal Resources’, and there was an instant synergy between our two companies. As a company looking to offer identity protection services, make sure it fits your product mix and relates to the customers you’re marketing to. If those match up, we haven’t found a better company to work with like Iris. Legal Resources highly recommends taking a hard look at offering Iris’ outstanding product offerings.” — (Legal Resources)

Key Executives

Paige Schaffer, Chief Executive Officer

As CEO of Iris® Powered by Generali, Ms. Schaffer drives the strategies around growth, product evolution, domestic and global expansion, ensuring our team is energized and engaged in our business and that our clients and their customers are happy. Leveraging her subject matter expertise of 17+ years in identity & cyber protection and restoration services, particularly as they apply to B2B2C software-as-a-service (SaaS), she was the visionary behind the behind the creation and evolution of Iris’ innovative identity & cyber protection services. Her solid balance of traditional business leadership as well as her 15 years executive experience working with SaaS companies in San Francisco and Silicon Valley, has aided with Iris securing multiple multimillion-dollar contracts with Fortune 500 companies, expanded into 112 countries worldwide with unique, country-specific services, and grew the product to encompass personal cyber and device protection services. Schaffer has multiple industry board seat and officer experience (with Boards such as: UT Austin Center for Identity and the Identity Theft Resource Center) and is one of two female CEOs out of 60 across the globe for our broader parent executive group. She has FBI Citizen Academy certification with focus on cybercrime and has been a judge for the Malcolm Baldridge National Service Award (the only service award awarded by the President of the United States). Schaffer’s industry expertise as a thought leader in cyber and identity protection and fraud restoration is featured in the press regularly.

Erik Nienaber, Chief Technology Officer

Erik Nienaber is the Chief Technology & Product Officer at Iris® Powered by Generali. Previously he was a CTO, Vice President of Product Development at Mobile Posse, where he managed operations and technology, with a focus on streamlining product and feature development. Nienaber was a Senior Director of Software Engineering and Head of Product at My Sports Registration. He started his career in 1996 as a Technical Manager of AOL. Nienaber graduated from Georgetown University with an MBA in public policy and from George Mason University with an undergraduate degree in International Relations and Affairs.

Eugenia Blackstone, Chief Marketing Officer

Eugenia Blackstone is the Chief Marketing Officer for Iris Powered by Generali, a division of Generali Global Assistance (GGA). She has been responsible for developing comprehensive marketing strategies for multiple GGA solutions for over a decade, starting as a marketing manager for the business before serving as a Director of Marketing and VP of Global Marketing ahead of her current tenure as CMO. Prior to her time at Iris, Eugenia worked in marketing for major industrial equipment brands, CNH Industrial and Caterpillar. Eugenia received her Bachelor of Science in Marketing from North Carolina Agricultural and Technical State University.

Paul Quintal, Chief Revenue Officer

Paul serves Chief Revenue Officer leading revenue generation, sales strategy and sales playbooks. He is an expert in personal identity protection in subscription-based businesses, SaaS and AI landscapes. With a passion for brand building, content creation, and creative execution, Paul is deeply committed to understanding customer needs and anticipating market trends and demands. He is a leader focused on developing talent, building strong relationships, and advocating for the revenue team and customers.   A proven track record of being a high performing sales leader specializing in dynamic growth and turnaround strategies that gets sustainable results.

Investors

Iris is led by CEO, Paige Schaffer, and owned by Europ Assistance Holding, which is based in Paris, France. Europ Assistance Holding is owned by the multinational insurance conglomerate, Generali Group.

Competitors

• LifeLock


• Experian


• TransUnion


• IDIQ


• Allstate

Corporate Responsibility

Iris Powered by Generali’s global headquarters are proudly located inside the ecologically sound, quadruple LEED Platinum-certified World Wildlife Fund (WWF) building in the beautiful West End neighborhood of Washington, DC. The building was designed and built to conserve resources, limit waste and pollution, and protect the environment. Water usage is reduced by over 20% through the installation of low flow fixtures such as faucets, shower heads, and dual flush toilets. 

The building diverts over 90% of paper, glass, plastics, cardboard, metals, batteries and fluorescent light bulbs from landfills. Also, WWF uses MERV 13 HVAC air filters. In addition to producing better indoor air quality, these filters feature a low pressure drop which translates to more efficient use of energy. Renewable energy credits (REC) are purchased to cover 100% of the electricity used in the building. The credits come from 25% local wind and 75% national wind.

A building Energy Star Rating of 86 out of 100 was achieved through efficiency upgrades to the base building mechanical systems. Compared to the average office building of the same size, energy savings translate into a reduction of the following pollutants: CO2 4,021,987 lbs/yr, Methane 173 lbs/yr, Nitrous Oxide 34 lbs/yr, SO2, 13,377 lbs/yr and Nitrogen Oxide 6,042 lbs/yr.