Profile

Moveworks, founded in 2016 with a focus on IT transformation, began with the mission of addressing the lengthy resolution times for IT issues, which often spanned three days. Upon deeper analysis, the team identified that many enterprise problems stemmed from a lack of nuanced language understanding. Language serves as the foundation for all workplace interactions and is the universal medium through which tasks are accomplished. This linguistic data holds immense value if the right insights can be extracted, yet traditional automation methods have historically struggled to unlock its potential.

To address this challenge, Moveworks applied advanced natural language understanding and large language models to automate the resolution of repetitive and mundane IT issues. As customers began to experience the benefits of this approach, it became evident that the problem extended beyond IT. Nearly every department faced similar challenges with repetitive employee support needs.

Today, Moveworks operates across multiple domains to address employee issues at scale. Whether the challenges arise in IT, HR, finance, sales, legal, facilities, or other areas, Moveworks connects people and systems through a centralized platform.

Key Products

Moveworks Copilot 

Powered by an agentic reasoning engine, the Moveworks’ independant Copilot allows employees to get help, find information, and take action across any enterprise application — directly from platforms they already use, like Microsoft Teams and Slack. Whether it’s searching for files in Google Docs, unlocking an account in Okta, updating records in Salesforce, or booking vacation days in Workday, Moveworks’ intuitive conversational interface enables employees to perform these tasks all from chat in 100+ languages. 

Brief Me

Brief Me enables employees to quickly extract key information from documents using natural language — significantly enhancing employee productivity and the speed of decision-making. Employees can upload and interact with multiple files at once, allowing them to easily extract insights without ever having to leave the platforms they already use.

Creator Studio

Creator Studio leverages advanced large language models and generative AI to provide a natural language interface that serves as an enterprise-wide copilot for employees. Creator Studio makes it easy for anyone — regardless of their department or technical skillset — to quickly generate conversational AI use cases with Moveworks’ best agentic reasoning capabilities. 

Key Executives

Bhavin Shah, CEO and Co-Founder

Bhavin Shah has spent 25+ years taking companies from inception to scale. Prior to Moveworks, he was CEO of Refresh.io, which LinkedIn acquired in 2015. He has an MA in Education, Technology & Business from Stanford University and a BS in Computer Science from UCSD.

Vaibhav Nivargi, CTO and Co-Founder

Vaibhav Nivargi oversees core infrastructure and platform functions at Moveworks. Prior to Moveworks, Vaibhav founded ClearStory Data, and was also one of the early engineers at Aster Data, a pioneering big data company acquired in 2011. He has an MS in Computer Science from Stanford University.

Varun Singh, President and Co-Founder

Varun Singh oversees product, customer success, and professional services at Moveworks. He holds a Ph.D. in Engineering & Design Optimization from the University of Maryland and an MS in Engineering & Applied Mathematics from UCLA.

Jiang Chen, CTO of AI and Co-Founder

Jiang Chen oversees machine learning at Moveworks. He has a Ph.D. in Computer Science from Yale and more than a decade of experience in engineering leadership at Google, Airbnb, and Yahoo!

Customer Insights

Pinterest uses the Moveworks Copilot to support its employees in seconds, whether they need a new password, a software license, or a critical update. Derrick Diaz, Head of Global Helpdesk at Pinterest, said that“it shouldn’t be the employee’s job to find IT. When an employee needs something, they should get it ASAP, just by asking. And that’s what Moveworks does. That’s joyous. That’s fun. And that’s something that’s going to scale the business.” See the full review here.

Mercari US launched Moveworks to resolve IT issues autonomously, successfully enabling the company to scale operations, without compromising compliance. Alex Rust, Engineering Manager at Mercari, said that “choosing Moveworks was a no-brainer. It’s incredible that the AI handles the majority of employee requests so seamlessly, allowing us to focus on growth.” See the full review here.

Hearst needed to speed up employee support to stay competitive. Moveworks stepped up, delivering instant IT and Finance support with AI. Andrew Leach, Continuous Service Improvement Manager at Hearst, said that “the ROI of Moveworks is clear. We’ve saved hours and hours of time, decreased resolution times, improved productivity, and received considerable positive feedback from employees. With Herbie, we have a solution that removes bottlenecks.”

Investors

Since its inception in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, with its last funding round as a Series C in 2021. Investors include Alkeon Capital, Bain Capital, Tiger Global, Lightspeed Venture Partners, Sapphire Ventures,, ICONIQ Growth, and Kleiner Perkins.

Competitors

• Glean


• Aisera


• ServiceNow

Corporate Responsibility

Moveworks believes fostering a culture of diversity, equity, and belonging is the key to both employee and organizational success. “Movesters,” as employees are called, are the company’s most valuable asset, bringing a wide range of diverse backgrounds and viewpoints to the innovations that drive business.

25% of Moveworks’ leadership team is made up of individuals from underrepresented backgrounds. And, with Moveworks’ newest Chief People Officer, AnnMarie Zimmerman, on board, Moveworks is more committed than ever to further diversifying its leadership bench and creating a more equitable workplace across the board. AnnMarie came to Moveworks from Palo Alto Networks and brings over a decade of experience as an accomplished general manager, HR, business, and leadership development professional for companies ranging in size — from startups to Fortune 500 companies.

Since joining Moveworks in January of this year, AnnMarie and her team have made major strides to boost employee morale to impact the company’s bottom line. In addition to regularly reporting DEI metrics to the board and leadership team — which in Q4 showed 41% of new hires were women — she immediately initiated a fair pay audit across the company to correct any pay issues or gaps. Her passion for ensuring Movesters across a diverse set of backgrounds feel supported in their professional development is palpable across the company, and in 2H24, the PeopleOps team will conduct mandatory DEI training that will become an integral part of annual employee training moving forward.

Moveworks’ ongoing commitment to improving its practices and policies — from recruitment to compensation and benefits policies — is vital to fostering a culture of inclusion and ultimately driving business and innovations forward as the company prepares to announce new developments in 2H24.