Profile

ReverseLogix was founded to empower businesses with a purpose-built returns management system (RMS).

In 2014, Gaurav Saran, Founder & CEO of ReverseLogix, looked critically at a mature industry – supply chain software – and focused his tech expertise and entrepreneurial spirit in a niche that was mostly ignored: Returns management.

At the time he founded ReverseLogix, no other tech platform could manage product returns from start-to-finish for B2B and B2C companies. Gaurav built ReverseLogix with a passion for leveraging disruptive and emerging technologies, and created a cloud platform that truly solves and optimizes product returns. He is especially passionate about using returns technology to reduce waste and emissions, and is committed to building technology that serves people and the planet.

Key Products

ReverseLogix provides a comprehensive Returns Management System (RMS) tailored for e-commerce, retailers, 3PLs, and manufacturing businesses. In a landscape where returns are inevitable—stemming from factors like faulty products, customer mistakes, or fulfillment errors—managing these returns poses significant challenges. Beyond the financial strain on businesses, product returns can overwhelm teams, exhaust resources, and contribute to environmental impact.

Across industries, supply chains are demanding better solutions for managing reverse logistics and the growing volume of product returns. With return rates outpacing revenue growth for 91% of retailers, as reported by Appriss Retail, returns have become a pivotal factor. They represent either a threat to profitability and customer loyalty or an opportunity to create a competitive advantage by reducing costs and enhancing buyer satisfaction. Technology plays a critical role in determining the outcome.

ReverseLogix’s RMS platform equips supply chains with powerful tools to optimize the returns process. Leveraging data and advanced sorting techniques, the platform enables businesses to identify reusable products, streamline the overall workflow, and ultimately reduce the volume of returns. By transforming returns into an opportunity for efficiency and customer satisfaction, ReverseLogix helps businesses protect their bottom line while fostering loyalty and sustainability.

Key Executives

Gaurav Saran

Gaurav is a serial entrepreneur with a passion for technology. Before ReverseLogix, he was with Microsoft, leading enterprise sales for Fortune 500 companies and driving strategic executive relationships. He has also worked at several Silicon Valley startups, such as Zoho, executing strategy, business development, sales and marketing, taking several organizations from early to established growth companies. 

In 2012, Gaurav saw an opportunity in the neglected area of returns management. Subsequently, he founded ReverseLogix, a first-of-its-kind platform that streamlines returns for businesses and supply chains of all sizes. Through his leadership, ReverseLogix has become the industry leader, offering businesses and their supply chains a comprehensive returns solution. Now, returns management has become a strategic priority for major companies across various industries.

Chuck Fuerst

Chuck is the driving force behind ReverseLogix’s growth. As Chief Commercial Officer, he oversees marketing, sales, and the overall go-to-market strategy. Chuck has spent over 20 years in supply chain technology, helping to build market-leading businesses. He leverages a long track record of scaling companies to help ReverseLogix achieve peak growth through integrated marketing, customer-centric sales, and go-to-market strategy. Before joining ReverseLogix, he served as the director of product marketing at Plex Systems, a SaaS-based ERP platform.

Prior to Plex Systems, he was vice president of marketing for 3G, a hypergrowth transportation management system (TMS) start-up, led global product strategy for HighJump (now Körber), and held marketing leadership positions at Lawson Software (now Infor) and RSM.

Customer Insights

“I’d say [ReverseLogix] doubles the amount of returns we used to be able to do.” – Hayden Rice, returns specialist, Amer Sports

“When we turned ReverseLogix on, it was instant visibility into the warranty volume that we had.” – Stephanie Kalch, senior director of customer service of North America, Samsonite

“With [ReverseLogix], we’ve been able to consolidate four very different flows into one front end solution and have established a common back-end. This gives our customers a seamless returns experience and our staff can act very proactively on challenging cases.” – Martin Hartvigsen, VP of Support and Services, Jabra

“The reason Journeys did choose ReverseLogix is because we can go into one system and not have to do three or four other systems that we were doing previously. We just log into one and start the return and finish it all in one system.” – Erin Johnson, senior returns and vendor compliance manager, Genesco

Investors

ReverseLogix has achieved one round of funding. Read the press release here.

The Series A financing was provided by Cambridge Capital, a leading supply chain technology-focused investment firm. In conjunction with the investment, Cambridge Capital’s Benjamin Gordon and Matt Smalley have joined ReverseLogix’s Board of Directors.

Competitors

• ReturnLogic 


• Loop Returns 


• Narvar 


• Optoro

Corporate Responsibility

ReverseLogix is a minority-owned business dedicated to championing diversity, equity, and inclusion (DEI) at every level of the organization. Committed to fostering an inclusive environment where every individual feels valued and empowered, DEI principles are deeply integrated into both the company’s culture and its products and solutions.

ReverseLogix believes the best returns are those that never happen. While the company is dedicated to helping businesses streamline their return processes, it also leverages data to identify and prevent unnecessary returns. The RMS platform ensures efficient sorting of returned goods within the supply chain, minimizing waste and avoiding unnecessary disposal, thereby contributing to sustainability efforts.

Sustainability starts with ReverseLogix’s leadership team, which reflects a diverse array of backgrounds, perspectives, and experiences. This commitment to diversity drives innovation, enriches workplace culture, and enhances the company’s ability to serve clients and communities effectively.

At ReverseLogix, the focus extends beyond managing returns to reshaping the future of sustainability in retail and e-commerce. Through its innovative platform, the company empowers businesses to transform reverse logistics into a meaningful force for environmental good.

• Maximize resell, repair, and recycle opportunities


• Leverage data analytics to prevent unnecessary returns


• Optimize transportation routes to reduce carbon footprint


• Minimize waste by streamlining return processing


• Gain insights to improve product quality and reduce returns