Profile

RevSpring is a leading provider of healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We’ve built Engage IQ™, the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. This intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. Our OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023 and Best in KLAS in Patient Communications in 2024.

Headquartered in Nashville, Tennessee, RevSpring serves the following markets: healthcare providers, pharmacies, retail health, long-term/post-acute care, durable medical equipment, orthopedics, urgent care, payer/insurance companies, acute surgical centers, dental services, women’s care (OBGYN, fertility), and more.

To learn more, visit revspringinc.com/healthcare.

Key Products

Engage IQ™

Engage IQ is the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. This intelligent, holistic engagement platform is seamlessly integrated to reduce effort, increase satisfaction, improve clinical and financial outcomes, and solidify patient loyalty. (More)

PersonaPay™

PersonaPay is RevSpring’s market-leading patient payments portal. PersonaPay precisely tailors a payment experience for each patient, ensuring consistency at every touchpoint and through every communication channel. (More)

Digital First™

RevSpring’s Digital First patient engagement solution leverages data and predictive analytics to deliver highly personalized communications. The solution dynamically adapts to patient behavior, moving patients to digital when they are ready while continuing to offer print as needed.

Arrived™ Patient Intake

RevSpring’s Arrived Patient Intake workflow solves the traditional pain points at preservice by engaging patients with the award winning Talksoft® Patient Engagement Messaging Suite, bringing them in the door with accurate registration data to streamline check-in and increase upfront collections.

Key Executives

Scott MacKenzie, Chief Executive Officer

Scott MacKenzie is the Chief Executive Officer for RevSpring, joining the company in March of 2019. Scott is a veteran of healthcare industry technology, with over 25 years of leadership experience in consumer engagement, analytics, payments, and digital transformation. Most recently, Scott served as CEO of M*Modal, a leading technology provider of advanced clinical documentation solutions, recently acquired by 3M. The team at M*Modal focused on increasing productivity and the user experience of healthcare providers by seamlessly integrating technology and services to improve clinical documentation and allow physicians to focus on their patients and providing care.

Prior to that, Scott was CEO of Passport Health Communications until its acquisition by Experian, where he served as President of Experian Health. Scott was also part of McKesson Corporation as President of RelayHealth Pharmacy Solutions. He also held executive positions at Cerner Corporation, where he ran its Providing Care business unit focused on physician, nurse, pharmacist and consumer electronic health record (EHR) software.

Scott holds an MBA from the University of Michigan and a BS from Utah State University. He was named an Entrepreneur Of The Year® 2024 Southeast Award finalist and named to Healthcare Technology Report’s Top 50 Healthcare Technology CEO list for 2022.

Valerie Mondelli, Executive Vice President – Chief Commercial Officer 

Valerie joined RevSpring as Executive Vice President – Chief Commercial Officer in June of 2020. Valerie is responsible for driving sales efforts and market strategy for RevSpring across all segments including healthcare and financial services. Most recently Valerie was Chief Revenue Officer at Verisys. Prior to that she was Vice President of Sales and Marketing for RelayHealth, a division of McKesson and has held several sales leadership roles with NDCHealth, FiServ, Derivion and Eli Lilly. Valerie has served on a number of boards including the Boys and Girls Clubs of America, WVU’s Pharmacy School Advisory Board and Georgia State’s Young Business Leaders. Valerie was recognized by Drug Store News as a 2023 Top Women in Health, Wellness & Beauty where she received the Business Excellence Award. She also was recognized by Hot Topics in 2016 as one of the Top 100 U.S. Sales Leaders & Operations Executives.

Howard Bright, Chief Technology Officer, Patient Engagement 

Howard Bright is our Chief Technology Officer of Patient Engagement. He joined RevSpring in April 2019 as Vice President, Patient Engagement, where he is responsible for developing and enhancing our solution suite for engaging patients at the front-end of the intake/access process including consents, pre-registration, eligibility, enrollment and other activities around this point of access. Howard brings over 27 years of experience in healthcare and information technology to the role covering technology, product development, product launch, software development, and development operations. His previous positions include EvidenceCare, InvisionHeart and Passport Health Communications.

Bill Needham, Chief Technology Officer, Digital 

Bill Needham joined RevSpring in 2015 as Chief Technology Officer, responsible for the development of RevSpring’s customer-facing technology solutions and platforms. Bill is a healthcare technology industry and analytics industry veteran with 30 years of experience leading development organizations. Prior to joining RevSpring, Bill served as Vice President, Technology and Development at Wellness & Prevention, a Johnson & Johnson company. He has also held positions at Thomson Reuters Healthcare and Fair Isaac. Bill was named a Top 25 Healthcare Technology CTO of 2023 by The Healthcare Technology Report.

Full list here. 

Customer Insights

“Partnering with RevSpring is delivering tremendous benefits to Fisher-Titus and our patients. I’m especially pleased to hear how much patients appreciate the ability to choose payment plans entirely in private through the payment portal. This respects their financial circumstances and the desire for privacy in a small rural community where everyone knows each other. – Laura Lay, vice president, Revenue Cycle at Fisher-Titus 

“RevSpring knows how to connect the dots to make sure everything works together for the best results.” – Deborah Kelly, MyCare Finance CEO 

“RevSpring takes the guesswork out of reconciliation and makes me feel more confident.” – Revenue Cycle Manager, Memorial Health System 

“RevSpring was the only company that understood our objectives and had proven solutions to help us achieve them.” Next Level executive

Investors

March 2024: Frazier Healthcare Partners Announces Acquisition of RevSpring

Corporate Responsibility

Through facilitating critical payment processing, promoting sustainability, increasing healthcare accessibility, and fostering an inclusive workforce, RevSpring positively impacts customers, the environment, and employees, reinforcing its commitment to making a meaningful difference in healthcare.

RevSpring humanizes healthcare by enabling mutually beneficial provider-patient relationships through data analytics and omnichannel engagement. Products like True Estimate help patients understand healthcare costs upfront and access resources to meet their financial obligations, fostering transparency and empathy.

RevSpring plays a critical role in the healthcare industry, processing over $12 billion in payments annually, predominantly patient payments. RevSpring solutions streamline payment collection for over 3,200 providers, including 70% of the top 50 U.S. healthcare systems, ensuring these organizations can sustain their vital missions. A significant portion are non-profit entities heavily reliant on efficient payment processing.

Furthermore, RevSpring offers digital solutions to reduce paper usage and postage costs, promoting environmental sustainability. Their patient portals increase accessibility for transportation-challenged individuals while minimizing healthcare facility visits, reducing illness transmission risk. Enabling remote work for customer support representatives eliminates commuting and associated pollution.

RevSpring fosters a diverse workforce with 40% of the CEO’s direct reports being women. The company has an ESG-DEI lead, and is a signatory of the CEO Action for Diversity & Inclusion initiative. This diversity enriches the company’s culture and enhances its ability to understand and serve diverse communities.