Profile

Founded in 2017, Trengo is a Dutch-grown scale up vying to become Europe’s #1 AI-powered customer engagement platform. Trengo is headquartered in Utrecht, Netherlands and is currently on Series A funding (2021), backed by Insight Partners and Peak Capital. Trengo is rapidly expanding into European and other international markets from their Benelux home territory and currently has thousands of customers globally and processes over 100 million customer conversations per year.

Visit www.trengo.com

Key Products

• Trengo AI-powered Inbox: Trengo is an AI-powered customer engagement platform built for multi-channel service in one centralised team inbox. As an official META preferred partner, Trengo supports customers as a trusted WhatsApp Business Services Provider in using WhatsApp to communicate and broadcast to end-customers, and incorporates artificial intelligence and automation solutions throughout the product to automate conversations and enhance customer journey flows.


• Trengo AI HelpMate: AI HelpMate is your team’s digital teammate that handles repetitive conversations while driving support and sales. It’s always personal and always on, automating replies to frequent customer conversations, providing accurate AI-generated suggestions, and seamlessly transitioning complex queries to your human team when necessary.


• Trengo AI Journeys: AI Journeys is a no-code customer journey builder that enables businesses to create unique, digital customer journeys, automating tasks like routing conversations, capturing lead information, and implementing customer touchpoints in over 70 languages — all without the need for coding or advanced technical skills.

Customer Insights

• Trengo has thousands of customers globally, processing more than 100 million customer conversations per year with our customer engagement platform.


• A third of Trengo customers have started leveraging Trengo AI to have more efficient customer engagement, with over a quarter of a million conversations being supported by Trengo AI in 2024 alone.


• European brands like Volero and Van der Valk see a 65% reduction in customer response time and 85% of their conversations being instantly solved with Trengo AI.
  
  
  
  “Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI”. — Valk Digital
  
  

   

  
  

  ”The team has also improved efficiency by channeling all queries through live chat, eliminating the need to use email. The best part is that over 60% of queries are now instantly resolved by Trengo AI ”— Volero

  
  

Key Executives

Marili ‘t Hooft-Bolle, Chief Executive Officer

Marili is a tech executive with 20+ years of experience and has been the CEO at Trengo since 2023. Since 2022, she is a board member at TomTom NV where she heads up the Remuneration and Selection Committee and she holds the Treasurer seat on the board of the Prins Bernhard Nature Fund since 2019.

She started her career as a consultant at McKinsey & Company and has worked in various managerial and board positions, most recently as COO of WeTransfer, interim COO at Signal AI and COO/Managing Director of InSided (acquired by Gainsight). A Dutch national, Marili holds an MBA degree from INSEAD in France, a Master of Law degree from Leiden University, and a Master in Law & Economics from the University of Rotterdam/ Hamburg.

Investors

In 2021, Trengo raised $36 million in a Series A funding from New York-based global private equity and venture capital firm Insight Partners and Peak. 

Competitors

• Front


• Intercom


• Zendesk


• CM.com


• Freshdesk

Corporate Responsibility

At Trengo, the company takes pride in its sustainable and inclusive workplace. The office, filled with 15,000 plants, reflects a commitment to a healthier environment and workspace. Trengo is equally dedicated to cultivating a diverse and equitable environment where talent thrives, regardless of background. With a team representing numerous nationalities and over 40% of the workforce being women, the company leads by example in promoting gender equality and cultural diversity in the tech industry. Trengo also regularly hosts workshops and awareness weeks to foster inclusivity and ensure everyone feels valued and heard.